“This practical programme has created genuine energy and commitment and has empowered our leaders to challenge and extend our service standards like never before.”
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Service & Operations
Where the magic (or mayhem) happens
Are you proud of every single touchpoint a client has with your organisation? Do your systems and processes make it easy for your teams to routinely delight their customers and colleagues? Yes? Really? Then time to read a different page on our website.
Competition, technology, client expectation and the pace of change are food and drink to our Service & Operations consultants. They have all managed large scale service/operations functions in the real world and are addicted to the adrenalin challenge of enhancing yours. Better than that, they know how to.
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Consulting Partners
![Niall Anderson](https://positivemomentum.com/wp-content/uploads/2020/04/positive-momentum-niall-anderson-partner-150x150.jpg)
Niall Anderson
Former senior executive with Orange Business Services & Avaya and board member of Global Crossing
View Profile![Linda Armstrong](https://positivemomentum.com/wp-content/uploads/2020/04/linda-armstrong-positive-momentum-150x150.jpg)
Linda Armstrong
Former General Manager with BT PLC including leadership of the Partnership Centre of Excellence
View Profile![Sarah Beauvallet](https://positivemomentum.com/wp-content/uploads/2020/05/sarah-beauvallet-2020-150x150.jpg)
Sarah Beauvallet
Former senior banker managing key account teams and more latterly MD of Transactional Banking at Santander
View Profile![Barbara Brown](https://positivemomentum.com/wp-content/uploads/2020/05/barbara-brown-pm-150x150.jpg)
Barbara Brown
Former senior banker and ultimately Managing Director of RBS Invoice Finance in Scotland
View Profile![Simon Brown](https://positivemomentum.com/wp-content/uploads/2020/05/simon-brown-pm-150x150.jpg)
Simon Brown
Former partner in consultancy firm then sustainability solutions at 2degrees and Natural Capital Partners
View Profile![Simon Cooper](https://positivemomentum.com/wp-content/uploads/2020/05/simon-cooper-pm-150x150.jpg)
Simon Cooper
Former senior executive at BT, Cable & Wireless and Accenture and a consulting business entrepreneur
View Profile![Matt Crabtree](https://positivemomentum.com/wp-content/uploads/2020/03/positive-momentum-matt-crabtree-150x150.jpg)
Matt Crabtree
Former senior executive with Barclays Bank and previously a board member in the Telecoms industry
View Profile![Kevin Cunningham](https://positivemomentum.com/wp-content/uploads/2020/10/kevin-cunningham-pm-150x150.jpg)
Kevin cunningham
Former UK MD of Expleo and VP and Managing Director for Enterprise Markets at CGI
View Profile![James Davis](https://positivemomentum.com/wp-content/uploads/2020/10/james-davis2-pm-150x150.jpg)
James Davis
Former private equity backed CFO with significant experience in management buyout
View Profile![Mark Evans](https://positivemomentum.com/wp-content/uploads/2020/05/positive-momentum-mark-evans-partner-150x150.jpg)
![Gary Gamp](https://positivemomentum.com/wp-content/uploads/2020/05/gary-gamp-pm-150x150.jpg)
Gary Gamp
Former senior executive with NCR, AT&T, Orange Business Services, Colt and NSC Global
View Profile![Alex Hambrook](https://positivemomentum.com/wp-content/uploads/2020/03/alex-hambrook-150x150.jpg)
Alex Hambrook
Former banker with RBS & ABN Amro, then senior leader in the trade finance and technology sectors
View Profile![Lucy Johnson](https://positivemomentum.com/wp-content/uploads/2020/07/Lucy-Johnson-PM-150x150.jpg)
Lucy Johnson
Former ExCo member with Hastings Direct and before that a senior leader in Barclaycard and Barclays Bank
View Profile![Mat Lowery](https://positivemomentum.com/wp-content/uploads/2020/05/positive-momentum-mat-lowery-150x150.jpg)
![Jamie Malcolm](https://positivemomentum.com/wp-content/uploads/2020/05/jamie-malcolm-pm-150x150.jpg)
![Julian March](https://positivemomentum.com/wp-content/uploads/2020/06/Julian-March-150x150.jpg)
![Jeff Parris](https://positivemomentum.com/wp-content/uploads/2020/05/jeff-paris-positive-momentum-150x150.jpg)
![](https://positivemomentum.com/wp-content/uploads/2021/05/Grace-Salaman-150x150.jpeg)
grace salaman
Former Head of Product for one of the world’s largest tourism businesses.
View Profile![Karen Taplin](https://positivemomentum.com/wp-content/uploads/2020/05/karen-taplin-pm-150x150.jpg)
![](https://positivemomentum.com/wp-content/uploads/2021/07/Gav-Thompson2-150x150.jpg)
![Lindsey Ulanowsky](https://positivemomentum.com/wp-content/uploads/2020/05/positive-momentum-lindsey-ulanowsky-150x150.jpg)
Lindsey Ulanowsky
Former General Manager of Ikano Insight and before that a commercial leader at Experian
View Profile![Rajnish Virmani](https://positivemomentum.com/wp-content/uploads/2020/05/IMG-20180518-WA0023.jpg-1-e1526977813547-150x150.jpg)
Rajnish Virmani
Former senior executive with American Express, Aviva, Reliance and Colt
View ProfileConsulting Partners
![Niall Anderson](https://positivemomentum.com/wp-content/uploads/2020/04/positive-momentum-niall-anderson-partner-150x150.jpg)
Niall Anderson
Former senior executive with Orange Business Services & Avaya and board member of Global Crossing
View Profile![Linda Armstrong](https://positivemomentum.com/wp-content/uploads/2020/04/linda-armstrong-positive-momentum-150x150.jpg)
Linda Armstrong
Former General Manager with BT PLC including leadership of the Partnership Centre of Excellence
View Profile![Sarah Beauvallet](https://positivemomentum.com/wp-content/uploads/2020/05/sarah-beauvallet-2020-150x150.jpg)
Sarah Beauvallet
Former senior banker and ultimately Managing Director of Transactional Banking at Santander
View Profile![Barbara Brown](https://positivemomentum.com/wp-content/uploads/2020/05/barbara-brown-pm-150x150.jpg)
Barbara Brown
Former senior banker and ultimately Managing Director of RBS Invoice Finance in Scotland
View Profile![Simon Brown](https://positivemomentum.com/wp-content/uploads/2020/05/simon-brown-pm-150x150.jpg)
Simon Brown
Former senior executive in the technology industry and then Managing Director, Europe of Natural Capital Partners
View Profile![Simon Cooper](https://positivemomentum.com/wp-content/uploads/2020/05/simon-cooper-pm-150x150.jpg)
![Kevin Cunningham](https://positivemomentum.com/wp-content/uploads/2020/10/kevin-cunningham-pm-150x150.jpg)
kevin cunningham
Former UK MD of Expleo and VP and Managing Director for Enterprise Markets at CGI
View Profile![Matt Crabtree](https://positivemomentum.com/wp-content/uploads/2020/03/positive-momentum-matt-crabtree-150x150.jpg)
Matt Crabtree
Former senior executive with Barclays Bank and previously a board member in the Telecoms industry
View Profile![James Davis](https://positivemomentum.com/wp-content/uploads/2020/10/james-davis2-pm-150x150.jpg)
James Davis
Former private equity backed CFO with significant experience in management buyout
View Profile![Mark Evans](https://positivemomentum.com/wp-content/uploads/2020/05/positive-momentum-mark-evans-partner-150x150.jpg)
![Gary Gamp](https://positivemomentum.com/wp-content/uploads/2020/05/gary-gamp-pm-150x150.jpg)
Gary Gamp
Former senior executive with NCR, AT&T, Orange Business Services, Colt and NSC Global
View Profile![Alex Hambrook](https://positivemomentum.com/wp-content/uploads/2020/03/alex-hambrook-150x150.jpg)
Alex Hambrook
Former banker with RBS & ABN Amro, then senior leader in the trade finance and technology sectors
View Profile![Lucy Johnson](https://positivemomentum.com/wp-content/uploads/2020/07/Lucy-Johnson-PM-150x150.jpg)
Lucy Johnson
Former ExCo member with Hastings Direct and before that a senior leader in Barclaycard and Barclays Bank
View Profile![Mat Lowery](https://positivemomentum.com/wp-content/uploads/2020/05/positive-momentum-mat-lowery-150x150.jpg)
![Jamie Malcolm](https://positivemomentum.com/wp-content/uploads/2020/05/jamie-malcolm-pm-150x150.jpg)
![Julian March](https://positivemomentum.com/wp-content/uploads/2020/06/Julian-March-150x150.jpg)
![Jeff Parris](https://positivemomentum.com/wp-content/uploads/2020/05/jeff-paris-positive-momentum-150x150.jpg)
![](https://positivemomentum.com/wp-content/uploads/2021/05/Grace-Salaman-150x150.jpeg)
grace salaman
Former Head of Product for one of the world’s largest tourism businesses.
View Profile![Karen Taplin](https://positivemomentum.com/wp-content/uploads/2020/05/karen-taplin-pm-150x150.jpg)
![](https://positivemomentum.com/wp-content/uploads/2021/07/Gav-Thompson2-150x150.jpg)
![Lindsey Ulanowsky](https://positivemomentum.com/wp-content/uploads/2020/05/positive-momentum-lindsey-ulanowsky-150x150.jpg)
Lindsey Ulanowsky
Former General Manager of Ikano Insight and before that a senior leader at Experian
View Profile![Rajnish Virmani](https://positivemomentum.com/wp-content/uploads/2020/05/IMG-20180518-WA0023.jpg-1-e1526977813547-150x150.jpg)
Rajnish Virmani
Former senior executive with American Express, Aviva, Reliance and Colt
View ProfileWhat We Do
Each of our consulting partners has deep client-side experience in one or more of our key areas of specialism