“This practical programme has created genuine energy and commitment and has empowered our leaders to challenge and extend our service standards like never before.”
Are you proud of every single touchpoint a client has with your organisation? Do your systems and processes make it easy for your teams to routinely delight their customers and colleagues? Yes? Really? Then time to read a different page on our website.
Competition, technology, client expectation and the pace of change are food and drink to our Service & Operations consultants. They have all managed large scale service/operations functions in the real world and are addicted to the adrenalin challenge of enhancing yours. Better than that, they know how to.
Consulting Partners
Niall Anderson
Former senior executive with Orange Business Services & Avaya and board member of Global Crossing
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Linda Armstrong
Former General Manager with BT PLC including leadership of the Partnership Centre of Excellence
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Sarah Beauvallet
Former senior banker and ultimately Managing Director of Transactional Banking at Santander
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Barbara Brown
Former senior banker and ultimately Managing Director of RBS Invoice Finance in Scotland
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Simon Brown
Former senior executive in the technology industry and then Managing Director, Europe of Natural Capital Partners
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kevin cunningham
Former UK MD of Expleo and VP and Managing Director for Enterprise Markets at CGI
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Matt Crabtree
Former senior executive with Barclays Bank and previously a board member in the Telecoms industry
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James Davis
Former private equity backed CFO with significant experience in management buyout
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Gary Gamp
Former senior executive with NCR, AT&T, Orange Business Services, Colt and NSC Global
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Alex Hambrook
Former banker with RBS & ABN Amro, then senior leader in the trade finance and technology sectors
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Lucy Johnson
Former ExCo member with Hastings Direct and before that a senior leader in Barclaycard and Barclays Bank
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grace salaman
Former Head of Product for one of the world’s largest tourism businesses.
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Lindsey Ulanowsky
Former General Manager of Ikano Insight and before that a senior leader at Experian
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Rajnish Virmani
Former senior executive with American Express, Aviva, Reliance and Colt
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What We Do
Each of our consulting partners has deep client-side experience in one or more of our key areas of specialism